Return Policy: Returns Policy Last updated: May 17, 2026 At CallOfDefense, each product is carefully prepared, sometimes made to order, in limited quantities, or according to a specific configuration requested by the customer. Our equipment may include sensitive products: ballistic protection, tactical gear, helmet accessories, plates, custom packs, or items prepared upon request. For this reason, returns are subject to specific procedures to ensure the security, traceability, and integrity of the products. Right of Withdrawal In accordance with the law applicable to distance selling, the consumer generally has a legal period of 14 days to exercise their right of withdrawal from the date of receipt of the product, except in cases provided for by law. However, certain products cannot be returned when they are custom-made, personalized, prepared according to a specific customer request, or when they fall under an exception provided for by applicable regulations. Personalized or custom-made goods are among the exceptions to the right of withdrawal. When a product is subject to an exception to the right of withdrawal, this information is indicated or specified before order confirmation, where applicable. Customized, prepared, or configured products: The following products may be excluded from the right of withdrawal when they are made, modified, prepared, or configured according to the customer's request: custom-made products, personalized products, packages assembled according to specific requests, equipment prepared or adjusted upon request, items ordered specifically for the customer, products subject to a particular configuration validated before ordering. In these cases, the sale may be considered final after order confirmation, subject to applicable legal guarantees. Sensitive products and traceability: Certain equipment offered by CallOfDefense requires strict traceability and rigorous control. Ballistic plates, ballistic helmets, protective accessories, and tactical equipment may present specific constraints related to their intended use, handling, or condition upon receipt. For security and traceability reasons, all returns must therefore be validated in writing before being sent back. Non-conforming product or proven defect: If an item has a proven defect, a preparation error, or a clear non-conformity, please contact us as soon as possible after receiving your order. Please provide us with: a precise description of the problem, clear photos of the item in question, photos of the packaging if necessary, and your order number. Contact: callofdefense@gmail.com. After analysis, we will inform you of the appropriate procedure: replacement, repair, exchange, credit note, or refund, depending on the case and applicable legal guarantees. Returns only after prior agreement: No product should be returned without prior written agreement from CallOfDefense. Any package returned without prior authorization may be refused or returned to the sender at their expense. Before any return, contact us to obtain written confirmation and return instructions. Pre-order recommendation: We recommend that customers contact us before purchasing for any technical questions, compatibility concerns, operational needs, custom packages, or specific configurations. Our goal is to validate the most suitable solution for your needs in advance, in order to avoid any configuration errors or disappointment upon delivery. Legal Guarantees This return policy does not limit applicable legal guarantees, particularly in cases of non-conformity or hidden defects. Requests are reviewed on a case-by-case basis, depending on the nature of the product, its condition, its configuration, the information provided by the customer, and the applicable legal framework.